Funeral Directors

For Funeral Directors

Effectively meeting the grief needs of customers in an increasingly impersonal world takes special effort on the part of professionals in the grief industry. The following articles are designed to help funeral directors gauge their own effectiveness and meet the challenges of serving customer needs.

It’s the Experience That Counts: Funeral Home Customer Service for Today’s Families
And We Wonder Why People Question the Need for Funerals…
Creating Excellence in Customer Service
The Dirty Dozen of Customer Service
E-Serving Families: How Your Website Should Help Your Customers
Listening to (and Satisfying) the Never-Satisfied Customer

“I thought I could describe a state; make a map of sorrow. Sorrow, however, turns out to be not a state but a process.”

C.S. Lewis, A Grief Observed

“I feel a flash of grief so intense it almost makes me cry out: not for what I lost, but for the chances I missed.”

Lauren Oliver

“Life Lesson 3: You can't rush grief. It has its own timetable. All you can do is make sure there are lots of soft places around -- beds, pillows, arms, laps.”

Patti Davis, Two Cats and the Woman They Own: or Lessons I Learned from My Cats