Funeral Directors

For Funeral Directors

Effectively meeting the grief needs of customers in an increasingly impersonal world takes special effort on the part of professionals in the grief industry. The following articles are designed to help funeral directors gauge their own effectiveness and meet the challenges of serving customer needs.

It’s the Experience That Counts: Funeral Home Customer Service for Today’s Families
And We Wonder Why People Question the Need for Funerals…
Creating Excellence in Customer Service
The Dirty Dozen of Customer Service
E-Serving Families: How Your Website Should Help Your Customers
Listening to (and Satisfying) the Never-Satisfied Customer

“So it’s true, when all is said and done, grief is the price we pay for love.”

E.A. Bucchianeri, Brushstrokes of a Gadfly

“...you have to learn where your pain is. You have to burrow down and find the wound, and if the burden of it is too terrible to shoulder, you have to shout it out; you have to shout for help... And then finally, the way through grief is grieving.”

Jane Hamilton

“I thought I could describe a state; make a map of sorrow. Sorrow, however, turns out to be not a state but a process.”

C.S. Lewis, A Grief Observed