Funeral Directors

For Funeral Directors

Effectively meeting the grief needs of customers in an increasingly impersonal world takes special effort on the part of professionals in the grief industry. The following articles are designed to help funeral directors gauge their own effectiveness and meet the challenges of serving customer needs.

It’s the Experience That Counts: Funeral Home Customer Service for Today’s Families
And We Wonder Why People Question the Need for Funerals…
Creating Excellence in Customer Service
The Dirty Dozen of Customer Service
E-Serving Families: How Your Website Should Help Your Customers
Listening to (and Satisfying) the Never-Satisfied Customer

“They should make earplugs for people who are grieving, so we don't have to hear the stupid things people say, but I'd look like a dork in them."

Carole Geithner, If Only

" Mourning is one of the most profound human experiences that it is possible to have... The deep capacity to weep for the loss of a loved one and to continue to treasure the memory of that loss is one of our noblest human traits".

Shneidman (1980)

"Grief shared is grief diminished."

Rabbi Grollman