Funeral Directors

For Funeral Directors

Effectively meeting the grief needs of customers in an increasingly impersonal world takes special effort on the part of professionals in the grief industry. The following articles are designed to help funeral directors gauge their own effectiveness and meet the challenges of serving customer needs.

It’s the Experience That Counts: Funeral Home Customer Service for Today’s Families
And We Wonder Why People Question the Need for Funerals…
Creating Excellence in Customer Service
The Dirty Dozen of Customer Service
E-Serving Families: How Your Website Should Help Your Customers
Listening to (and Satisfying) the Never-Satisfied Customer

“Here is one of the worst things about having someone you love die: It happens again every single morning.”

Anna Quindlen, Every Last One

"We find a place for what we lose. Although we know that after such a loss the acute stage of mourning will subside, we also know that we shall remain inconsolable and will never find a substitute. No matter what may fill the gap, even if it be filled completely, it nevertheless remains something else. "

Sigmund Freud

"Grief shared is grief diminished."

Rabbi Grollman