Funeral Directors

For Funeral Directors

Effectively meeting the grief needs of customers in an increasingly impersonal world takes special effort on the part of professionals in the grief industry. The following articles are designed to help funeral directors gauge their own effectiveness and meet the challenges of serving customer needs.

It’s the Experience That Counts: Funeral Home Customer Service for Today’s Families
And We Wonder Why People Question the Need for Funerals…
Creating Excellence in Customer Service
The Dirty Dozen of Customer Service
E-Serving Families: How Your Website Should Help Your Customers
Listening to (and Satisfying) the Never-Satisfied Customer

“Here is one of the worst things about having someone you love die: It happens again every single morning.”

Anna Quindlen, Every Last One

“I feel a flash of grief so intense it almost makes me cry out: not for what I lost, but for the chances I missed.”

Lauren Oliver

“I knew what it was like to lose someone you loved. You didn't get past something like that, you got through it.”

Jodi Picoult, Change of Heart