For Funeral Directors
Effectively meeting the grief needs of customers in an increasingly impersonal world takes special effort on the part of professionals in the grief industry. The following articles are designed to help funeral directors gauge their own effectiveness and meet the challenges of serving customer needs.
- It’s the Experience That Counts: Funeral Home Customer Service for Today’s Families
- And We Wonder Why People Question the Need for Funerals…
- Creating Excellence in Customer Service
- The Dirty Dozen of Customer Service
- E-Serving Families: How Your Website Should Help Your Customers
- Listening to (and Satisfying) the Never-Satisfied Customer